Via Coursera, the University of London created a six-week programme called "The Manager's Toolkit: A Practical Guide to Managing People at Work". I enrolled in 08/2022 and completed all five assessments in 09-2022. I studied this course for two reasons: (1) to provide evidence of work experience in people management with an accredited institute, and (2) to demonstrate a capability to study for a Master's in Human Resource Management.
The six-week programme has been detailed below, with a certificate in closing.
Week 1: Introduction
Week 2: Interviews
- The interview and what we want from it
- Structured interviews
- Unstructured interviews
- Alternates to interviews: tests and assessment centres
- Panels, boards, telephone, and virtual interviews
- Assessment
Week 3: Leadership & Decision-Making
- Autocratic vs. Democratic leader
- The components of choice
- Expected utility theory
- How do we make choices
- How to improve decision-making
- Assessment
Week 4: Performance Management
- Performance Management Cycle
- Performance Appraisal
- Ways to evaluate individual performance
- How to design a performance management system
- Assessment
Week 5: Pay as Motivator
- Pay and employee motivation
- Just how important is pay as a motivator
- Paying for performance
- Pay to attract and pay to retain
- Impact of individual and situational characteristics
- Assessment
Week 6: Managing Conflict at Work
- Nature and cause of conflict at work
- Managing conflict at work
- Organisational culture and knowledge
- Team-level and individual level
- Assessment
Sources: Coursera, University of London
